1. Do you have a return policy?
We always want to make sure that our customers have the best experience and the best service. Hence we have return policy for any products that you are not satisfied or your 100% money back guarantee (Terms & Conditions Apply)
2. How do you accept any product returns?
We guarantee you 5 working days return policy that we will replace any product with the same product that you ordered before when these situations happened:
i. Expired or contaminated product
ii. Broken packaging (example – broken glass or jar, leakage)
iii. Wrong product delivery
However in the occasion of stock shortage, we will replace with other products with the value of the amount that you spend with the condition of your approval.
3. What should I do if I would like to make replacement for the damaged product?
When you encounter the situations as mentioned in Q2, please follow these steps:
1. Snap a picture of the damaged product.
2. Send us an email together with the picture and your order tracking number and your mobile number to firstname.lastname@example.org with the title RETURN DEPARTMENT.
3. As for situation i- damage product and ii- broken packaging, we will make the replacement within 5 working days and there is no need for you to return the damaged product at zero cost.
4. However in the event of situation iii- wrong product delivery, you are required to return the original product with the original condition, un-opened and sealed and send back the product by calling our official courier partner. You are required to give our Company Account Number and send back to our address. There will be no delivery charge as it will be chargeable to our official account. We have full right to accept or reject your request if the product is not in the right condition.
GDEX Pick Up Hotline:
GDEX Account Number:
FOODMARKET RETURN DEPARTMENT,
19-19 Wisma Zelan,
Jalan Tasik Permaisuri 2,
Bandar Tun Razak,
56000 Kuala Lumpur
4. What should I do if I am not satisfied with the product that I purchased and I would like to make a replacement?
You are allowed to make any replacement or 100% money back guarantee for any product that you are not happy. Please follow the steps as mentioned in Q3 and we will evaluate and make necessary arrangement within 14 working days. However, in the occasion of product returned or for this situation, the refund value will be deducted with RM10 for the courier cost and the cost value of the GST charged. You may write an email to us or call directly at 03 9174 4501 and our team will assist you.